Last updated: 24 July 2026
Floats and Frames is the trading name of Kiboko Limited (company no. 12985342), 12 Allens Lane, Poole, Dorset, BH16 5DA ("we", "us"). We are the data controller for personal information collected through this website and our enquiry channels.
What we collect
- Enquiry details — when you send an enquiry (via our Google Form, email, phone or WhatsApp) we receive the details you provide: typically your name, contact details, site location and information about your project.
- Configurator selections — build summaries you choose to send us from our online configurators (product, dimensions, options). These contain no personal data until you attach them to an enquiry.
- Website analytics — anonymous usage statistics (pages visited, approximate location, device type) via Google Analytics, where enabled. See Cookies below.
Why we use it
- To respond to your enquiry and prepare quotations (necessary to take steps prior to a contract).
- To carry out and document work you commission from us (performance of a contract, and our legal record-keeping obligations).
- To understand how the website is used and improve it (our legitimate interest in running an effective business).
We do not sell personal data, and we do not use it for third-party marketing.
Who we share it with
Service providers who process data on our behalf: Google (forms, email, analytics and file storage) and our accountancy/records systems. Where a project requires it and with your knowledge, relevant details may be shared with couriers, installers or waterway/marina authorities.
How long we keep it
Enquiry correspondence is kept while we deal with your enquiry and for up to two years afterwards. Records relating to quotations and completed work are kept for seven years to meet tax and warranty obligations.
Cookies & analytics
This site sets no cookies of its own. If Google Analytics is enabled it sets its own cookies to distinguish visitors; you can block these in your browser without affecting the site. Embedded Google Maps and linked Google Forms are governed by Google's own privacy policy.
Your rights
Under UK GDPR you can ask us for a copy of your personal data, ask us to correct or delete it, object to or restrict our use of it, and ask for it in a portable format. Email info@floatsandframes.com and we will respond within one month. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ico.org.uk).